Tilden Development Limited

Why one group across every stage changes what gets delivered

Fragmented delivery creates gaps between land, design, construction, and management. Each handover is a place where accountability can be handed off with it.

A development passes through four distinct disciplines: acquiring the land, designing the scheme, building it, and running it once people live there. In the conventional model, four different companies do that work, and the project is handed across three boundaries on its way to completion.

Each of those boundaries is a place where information is lost and responsibility becomes negotiable.

What gets lost at a handover

The people who acquired the land know things about it — drainage behaviour, boundary history, the constraints that shaped the price — that rarely survive into the design brief. Designers make decisions whose cost only becomes visible when a contractor prices them. Contractors make substitutions whose consequences only appear years later, when a facility manager is trying to source a part that was never specified.

None of this requires bad faith. It is simply what happens when knowledge has to cross a contract boundary to stay useful.

What changes when it does not

  • Costs are known before commitment, because the team that will build the scheme prices it during design rather than after.
  • Specification survives, because the people who wrote it are the people installing it.
  • Defects have one owner. There is no interval spent establishing whether a fault is a design issue or a workmanship issue.
  • Long-term maintainability influences early decisions, because the group that manages the building is in the room while it is being drawn.

When the developer, the builder, and the manager answer to the same standard, there is nowhere for a problem to be handed to.

The accountability point

This is ultimately not an efficiency argument. Integrated delivery is sometimes slower at the front end, because more is resolved before work starts.

It is an accountability argument. A buyer with a problem should not have to determine which of four companies caused it before anyone will address it. Under a single group, that question does not arise — and the incentive to build something that will not generate the problem in the first place is considerably stronger, because the same group is still there in year ten.

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